Please find the Terms and Conditions below on which SkinHD provides its services to clients.

Please ensure that you have read and understood them prior to booking any appointments or consultations.

If you have any queries or questions, please contact us on 0161 974 0212 or email enquiries@skinhd.co.uk and we will be more than happy to help in any way that we can.

Client Details:

• All clients will be asked to provide contact details, including: full name, email address, and phone number, to secure an appointment.

• By booking an appointment with SkinHD and/or receiving treatment, you acknowledge and agree that we are required to collect and retain consultation records, treatment notes, consent forms, and clinical photographs as part of your medical record.

  In line with UK regulatory guidance, and our professional duty of care, these records must be securely stored for a minimum of five (5) years following your most recent treatment.

  While we respect your rights under UK GDPR and Data Protection legislation, please note that we may be unable to erase medical records where retention is required for legal, insurance, or clinical safety purposes. All data is stored securely and used solely for clinical, regulatory, and business administration purposes in accordance with our Privacy Policy.

  By proceeding with a booking or treatment, you confirm your acceptance of these Terms & Conditions.

• All clients will be asked to complete a medical history form and to sign a consent form, which is necessary to carry out the consultation and plan for suitable treatments. This can be completed prior to the appointment, as the documents are sent by email, or in clinic before the appointment using one of our iPads. If not completed beforehand, please ensure to arrive early to the appointment to guarantee the information is collected before the appointment start time (usually 5-10 minutes).
• The information provided in your medical history form may be discussed during your appointment to determine suitability for the treatment and to ensure that we understand your expected results. Your practitioner at SkinHD will discuss if the results are achievable and which treatment is required. SkinHD reserves the right to decline any treatment.
• We will send email/SMS appointment confirmation at the time of booking and reminders prior to your appointment. To ensure that these reminders are sent to the correct email address/phone number, we ask that you update your details if changed.
• All information will be treated as confidential and protected in accordance with Data Protection legislation. Client information will not be shared with third parties and you will not receive unsolicited information from us. All data  You may unsubscribe from our mailing list at any time by requesting at enquiries@skinhd.co.uk or following the unsubscribe link on any email correspondence.
• We will take before and after photos at each treatment for insurance purposes; these will not be shared anywhere without your prior permission.

Appointments and Treatments:

• All new clients are required to attend a consultation appointment to discuss what treatment is required and if it is suitable before any treatment is carried out. We offer free online video consultations via WhatsApp or Zoom. In person Consultation appointments require a £30 deposit and normally scheduled in for 15-30 minutes. Most treatments are available to be carried out on the same day as the consultation.
• Please note that some treatments that require prescription or specialised order (e.g. Wrinkle Relaxing Injections/Botox®) will not be able to be carried out the same day, as the products need to be ordered in advance of the treatment.
• Any treatment that is agreed in the consultation is not binding – the follow up treatment appointment can be cancelled at your own discretion.
• The process of each treatment will be explained thoroughly, including any contraindications or possible side effects. We encourage our clients to ask any questions they may have before the treatment is carried out. You can find the answers to the most commonly asked questions on our FAQ page.
• If any treatment is deemed unsuitable, your practitioner will discuss the reasons why and offer alternatives where appropriate.
• Please arrive for your appointment 10 minutes in advance. This is to ensure any relevant paperwork is completed.
• We aim to accommodate late arrivals, but this may result in reduced treatment time, or we may have to reschedule your appointment. If you are going to be late to your appointment, we ask that you let us know as soon as possible.
• Follow up review appointments are required 2-4 weeks after the treatment to ensure that the results of the treatment are as expected. Free subsequent top-ups of Wrinkle Relaxing Injections are only valid during initial treatment or follow up appointments. Extra product is administered subject to clinical requirement, at the discretion of your practitioner at SkinHD.
• Our treatments are only available to clients over the age of 18 years old.
• We kindly ask that you do not bring your children to the clinic, but where this cannot be avoided, please ensure that another responsible adult accompanies you to look after any children, as they cannot enter the clinic treatment rooms nor can be left unattended in the waiting area.
• Log in to our Connect Page to book, cancel/amend appointments online. An online account will need to be created to use this service for both new and existing clients.

Payments and Refunds:

NO-SHOW AND CANCELLATION POLICY

• At SkinHD, we value both your time, and ours. As a small, appointment-only clinic, missed appointments and late cancellations have a real impact on our team and other clients who may be waiting for availability. 

ONLINE BOOKING DEPOSITS

• All online bookings require a £30 deposit to secure your appointment.
• This deposit is stored securely on your client card (personal details file)

HOW YOUR DEPOSIT WORKS:

• Your £30 deposit can be:

1. Used towards the cost of your treatment, or
2. Refunded if you choose not to go ahead with treatment, or
3. If you leave the £30 on your account, it will allow you to book future appointments online without paying another deposit. If you choose to use the £30 towards treatment or receive it as a refund, a new £30 deposit will be required for any future online bookings.

CANCELLATIONS AND NO-SHOWS

• Appointments cancelled within 48 hours of the scheduled time, or failure to attend, will result in the £30 deposit being retained.
• This helps to cover the time set aside for you, which often cannot be filled at short notice. 

• All payments for treatments must be made in full at the time of the treatment. For any treatments that require prescription, we request that payment is made in full at the consultation as the product is prescribed only for you and cannot be used by anyone else. Please understand that once paid for and the product ordered this is non-refundable.
• All service sales are final. Refunds may only be given when there is an approved medical condition, medical proof will be required.
• All skin care products are non-refundable once purchased and taken off site.
• No refund will be given for partially used package purchases as they are purchased at a discount price.
• The practice of facial aesthetics and medicine is not an exact science and therefore no guarantee can be given as to the results of the treatment referred to in this document or that you will not experience any side effects. The goal of treatments is improvement, not perfection, and there is no guarantee that the anticipated results will be achieved. We endeavour to manage your expectations of anticipated results in your consultation appointment.
• Top up appointments of wrinkle relaxing injections can be offered at a review appointment are complimentary if undertaken within 2-4 weeks of the initial appointment. Top-ups are provided at the practitioner’s discretion. There is no top-up of dermal fillers or other services, and any further treatment will need to be paid for.
• If for any reason you are not satisfied with the results of the treatment, we ask that any concerns are brought the attention of the practitioner, either in the appointment or in the following weeks after the treatment(s). This can be done in person at the SkinHD clinic, by phone or by email. We may request photographic evidence and will invite you in for a review appointment to discuss your concerns. Any adverse issues relating to any treatments need to be brought to our attention with 6 months of the initial treatment. Timeframes for expected results will be given in the consultation appointments.
• This policy is since we may not be able to verify subsequent facial aesthetics history of the patient and our medical team have determined that six months is a reasonable timescale to have any issues highlighted to us.
• We are not obliged to correct the work of non-SkinHD clinic practitioners.

Gift Vouchers:

• Gift vouchers expire one year after the purchase date
• Gift voucher sales are final, with no refunds
• Gift vouchers cannot be exchanged for cash
• Change is not given on any purchases that cost less than the value of the voucher presented.

Complaints:

• Skin HD is committed to providing a high quality of care and service to our clients, and we aim to ensure all of our clients are pleased with their experience and results.
• We are committed to providing a safe, respectful, and productive environment for both our clients and our staff. We have a zero-tolerance approach to any form of abuse, harassment, or aggressive behaviour.  Any client who is abusive, threatening, or violent towards our staff or other users of the building – whether in person, on the telephone, or in writing (including social media), will have their services restricted or terminated immediately. In cases of physical violence or criminal harassment, we will report the incident to the police. 
• We may ask our clients to come in for a review appointment after their treatment to ensure that the results are as expected.
• If, however, you are not entirely satisfied with any aspect of your experience at Skin HD, please let us know as soon as possible so that we can address any concerns promptly.

Should you wish to make a complaint, you can raise your issue verbally with your practitioner or receptionist at the clinic, by email to enquiries@www.skinhd.co.uk, or in writing to Skin HD, 2 Railway Terrace, Chorlton, Manchester M21 0RQ.

• All complaints will be dealt with courteously and professionally and we will not discriminate against clients who have made a complaint.
• Any written complaints will be acknowledged by a return email or letter within one week of receipt.
• Please note that if your complaint is regarding the results of a recent treatment, we require that you attend a review appointment so that we can investigate the nature of the complaint and if possible, we will use this time to resolve the matter.

Limited Liability

• Clients will only receive treatment when all medical details of the client have been disclosed on the treatment consent forms, and is the sole responsibility of the client to ensure that this is correct and up to date.
• SkinHD cannot be held liable for any facial aesthetic treatments that are carried out by a third party that may interact with the results of treatments carried out by SkinHD.
• The client agrees to comply with all instructions and recommendations given to them regarding preparation to treatment and aftercare. SkinHD cannot accept any liability of any kind as a result of the client’s failure to comply with such instructions and recommendations.
• These terms and conditions along with the consultation and consent forms represent the full agreement between SkinHD and the client. By using the SkinHD website (www.skinhd.co.uk), engaging in social media posts posted by or commented on by SkinHD, or undertaking in any of the services provided by SkinHD and it’s practitioners, you are agreeing to abide by these Terms and Conditions.